Return Policy
Refund policy Refunds & Returns Policy
At Calm Flex, we prioritize your satisfaction. Our goal is to make the returns process as transparent and straightforward as possible to ensure a positive experience.
- 30-Day Return Window We offer a 30-day return policy, giving you 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
- Damaged or Incorrect Items damaged, or if you receive the wrong item, contact us immediate Orders can be canceled for a full refund within 24 hours of purchase at calmflexco@gmail.com. We honor defect claims for up to 30 days after delivery. We may request photographic evidence to help us expedite a replacement or refund for you.
- Non-Returnable Items Due to the sanitary and hygiene nature of hair care products, we cannot accept returns for items that have been opened or used. However, if you are unsatisfied with the product, please reach out to our team. We are committed to finding a solution-such as store credit or a partial refund-that works for you without the hassle of a physical return.